security policy

T W I N H I L L ® A subsidiary of Tailored Brands (Twin Hill) considers online order security to be of the utmost importance. We use Secure Socket Layer (SSL) technology to provide you with a highly secure online ordering process. We back our commitment with our Order Security Guarantee. The result is a shopping experience that offers you the service and convenience you have come to expect from Twin Hill, combined with the high level of security you deserve.

order security guarantee

We are so confident in our security measures that we offer you an Order Security Guarantee. Simply stated, we promise that you'll never have to pay any money related to unauthorized charges to your credit card account if they result from a transaction you made while on our site. No site offers you more comprehensive protection.

According to the Fair Credit Act, your credit card company can only hold you liable for $50 in fraudulent charges in the event of any credit card fraud. If you become the victim of credit card fraud because of any order you place with our online store, we will reimburse you for up to $50 billed to you by your credit card company as a result of those charges.

If you believe you are the victim of credit card fraud, you must immediately contact your credit card company and follow the procedures as set forth in your credit card agreement. Upon satisfactory conclusion of those procedures, please contact us using the information at the bottom of this page.

you'll know you're secure

Internet Explorer and Netscape Communicator/Navigator both provide clear visual indicators that tell you whether or not you are browsing in secure mode. The first indication is in the Website address itself. In standard (or non-secure) mode, the address will begin with "http://". When you enter a secure site, the address will begin with "https://". In this address prefix, the "s" means "secure".

Additionally, both browsers display an icon in a lower corner of the browser window to indicate secure browsing.

This Site does not support Internet Explorer or Netscape browsers earlier than version 4 due to incompatibility with the security technology that our site uses. If someone you know has an earlier version of either browser, please inform them that they can download the latest version of the browser of their choice from the browser vendor.

the order process

The security of your order is automatic - you don't need to do anything other than glide through the checkout process. Everything runs in the background, leaving you to concentrate on your order. When you click the Checkout button, your browser gets digital confirmation that it is dealing with Twin Hill.com. Your order cannot continue until a positive ID is made. This process occurs every time that you place an order on our site.

Twin Hill uses VeriSign software to control the use of digital certificates. VeriSign uses up to 128-bit encryption to protect your credit card information. If your Internet browser does not use a cipher strength of 128-bits but you wish to use it, you may download an upgrade from your browser vendor. Click on the VeriSign logo to confirm that Twin Hill.com is a VeriSign secure site.

During the Checkout process, our server will communicate with your computer in secure mode, using an encrypted format. When this process begins, your browser may display a security notice window telling you that the secure communication process has begun. It's all right to click on "OK" and proceed. Your browser just wants to let you know that the process has begun.

We hope that we have alleviated any of your security concerns. If you have questions or comments, please contact us in one of the following ways: